Frequently Asked Questions

Find answers to commonly asked, water metering related questions.
If you cannot find a solution to your query below, please feel free to contact our support team on +27 (0) 31 700 4143

Why don't I have water?

  • Device Credit has run out
  • User Interface Unit not paired to enter a token
  • Device has been tampered with
  • Inlet or outlet stop cock closed
  • No water supply in area

What information is displayed on the device screen?

  • Remaining credit shown with an “L” indicator
  • Total consumption shown with an “m3” indicator
  • Valve status – If droplet is solid = Valve open
  • Valve status – If droplet is missing = Valve closed
  • Leak status – If droplet is blinking

How do I pair the user interface unit to the water management device?

Enter the command #999#device serial number ###
Example: #999#41162367871###

How do I enter a token?

Enter 20-digit token followed by the # key after the User Interface Unit has been paired.

How do I check how much water i have left?

Press ## on the User Interface Unit once the User Interface Unit has been paired to a Water Management Device (WMD).

How do I pair my UIU with my WMD?

To register your WMD serial number with your UIU, press ← to wake up the device and then from the home screen enter sequence #999#WMD SERIAL NUMBER#. The UIU will accept any numeric value and move the cursor on. The new UIU serial number will only be registered if the full 11 digits are entered and the # key is selected. If an invalid serial number is entered, the unit will return to standby mode. If a valid serial number is entered, the UIU will attempt to synchronise. Press ← to exit, or wait for the display to time out.

How do I find out the serial number of the WMD that my UIU is paired with?

Press ← on your UIU to wake up the device and then from the home screen enter command #994#. The serial number of the WMD that the unit is paired with will be displayed and scroll across the screen. Once the whole serial number passes through the display it will wrap around. This will continue for 60 seconds. The UIU can be taken out of this mode simply by pressing the ← key. This feature can be used when a consumer needs to know the serial number of the WMD that it is paired with so that credit can be bought. Press ← to exit, or wait for the display to time out

How do I find out my supplier group code using my UIU?

Press ← to wake up the UIU and then from the home screen enter command #996#. This is beneficial to the user to establish the vendor’s ID so that credit can be bought from the correct supplier. This will happen if a meter has been reallocated to another area. Press ← to exit, or wait for the display to time out.

How do I set the time and date on my UIU?

The Time is displayed in 24-hour format and the ¸ symbol is shown.

  • Press ← to wake up the device.
  • From the home screen enter sequence #993#HHMM#DDMMYYYY#.
  • The time format is 2 digits for the hour in 24-hour format (00-23) and 2 digits for the minute (00-59).
  • The time will be updated if the digits entered was valid and the # key has been selected.
  • The Date is displayed in the following format DDMMYYYY the ¦ symbol is shown.
  • The date format is 2 digits for the day (1-31), 2 digits for the month (1-12) and 4 digits for the year (2000 – 2099)
  • The date will be updated if the digits entered are valid and the # key has been selected.

How do I find out my end of month reading using my UIU?

Press ← to wake up the UIU and then from the home screen enter command #991#. The end of month reading is displayed as an eight-digit number with the m³ symbol displayed as the unit of measure. The display is padded with leading zeros and emulates the tumbler readings on the water meter. The large digits represent the meter reading as recorded at midnight on the last day of the month in cubic meters. The month symbol ¦ is shown. Press ← to exit, or wait for the display to time out.

How do I enable emergency water using my UIU?

Press ← to wake up the UIU and then from the home screen enter command #911#. Emergency Water may only be invoked on a WMD with emergency water feature enabled. The emergency water allocation is only used when the normal free allocation has run out. Initiate emergency water using command #911#. Disable emergency water using command #911# again. Press ← to exit, or wait for the display to time out.

How do I check my remaining emergency water allocation on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #010# to display the remaining emergency allocation. Press ← to exit, or wait for the display to time out.

How do I check my remaining yearly allocation on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #011# to display the remaining emergency yearly allocation. Press ← to exit, or wait for the display to time out

How do I check my remaining emergency allocation time on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #012# to display the remaining emergency allocation time. Press ← to exit, or wait for the display to time out.

How do I find out what my free daily allocation is on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #000# to view the free daily allocation plus credit. Press ← to exit, or wait for the display to time out

How do I check my remaining daily allocation on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #001# to view the remaining daily allocation. Press ← to exit, or wait for the display to time out.

How do I check my remaining credit on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #002# to view the remaining credit. Press ← to exit, or wait for the display to time out.

How do I check my daily allocation limit on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #003# to view the daily allocation limit. Press ← to exit, or wait for the display to time out.

How do I check my daily allocation time on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #004# to view the daily allocation time. Press ← to exit, or wait for the display to time out.

How do I check my remaining lifeline allocation on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #005# to display the remaining lifeline allocation. Press ← to exit, or wait for the display to time out.

How do I check my total lifeline allocation on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #006# to display the total lifeline allocation. Press ← to exit, or wait for the display to time out.

How do I check my lifeline remaining days on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #007# to display the lifeline remaining days. Press ← to exit, or wait for the display to time out.

How do I check my lifeline daily limit on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #008# to display the lifeline daily limit. Press ← to exit, or wait for the display to time out.

How do I check my total to date on my UIU?

Press ← to wake up the UIU and then from the home screen enter command #009# to display the total to date. Press ← to exit, or wait for the display to time out.

How do I request lifeline water using my UIU?

Press ← to wake up the UIU and then from the home screen enter command #971# to request Lifeline Water. Press ← to exit, or wait for the display to time out.

Couldn’t find your answer? Ask a question